Spincity Casino Privacy Policy

This Privacy Policy explains how Spincity Casino collects, uses, stores, and protects personal information when you visit our website, create an account, use our services, contact support, or otherwise interact with the platform. It is intended to help you understand our privacy practices and the choices available to you.

Spincity Casino is committed to handling personal information responsibly and transparently. By using the website, you acknowledge that information may be processed as described below. Our services are intended for individuals aged 18 and over, and we may take steps to verify age and identity where appropriate.

Information We Collect

We collect information that is necessary to operate the casino, maintain account security, provide customer support, and meet applicable operational obligations. The information collected may vary depending on how you use the website.

• Account details, such as your name, date of birth, username, password, residential address, telephone number, and other registration information.
• Identity and verification information, including documents or details used to confirm your identity, age, location, or eligibility to use particular services.
• Financial and transaction information, such as deposits, withdrawals, payment method details, transaction history, and related records. Payment credentials may be processed by approved payment providers rather than stored directly by Spincity Casino.
• Technical information, including your IP address, device type, browser, operating system, language settings, approximate location, access times, and interactions with the website.
• Usage information, including games viewed or played, promotional activity, preferences, session data, and records of communications with our support team.
• Information supplied voluntarily when you complete a form, participate in an offer, report a technical issue, or provide feedback.

Some information may be collected automatically through cookies, server logs, and similar technologies. You may choose not to provide certain information, but this could prevent us from creating an account, processing a transaction, or providing specific features.

How We Use Information

Spincity Casino uses personal information for clear and legitimate business purposes connected with providing the platform and managing player accounts. These purposes may include:

• Creating, administering, and maintaining your account.
• Processing deposits, withdrawals, bonuses, and other account transactions.
• Confirming age, identity, account ownership, and eligibility.
• Protecting the website, players, and payment processes against fraud, abuse, unauthorized access, and other harmful activity.
• Providing customer service, responding to enquiries, and resolving complaints or technical problems.
• Personalizing website content, improving games and services, and understanding how users interact with the platform.
• Sending service messages, account notices, security alerts, and information about changes to our terms or policies.
• Sending marketing communications where permitted and where you have provided the necessary consent or where another valid basis applies.
• Maintaining business records, auditing activity, analyzing performance, and supporting internal administration.
• Complying with applicable legal, regulatory, court, tax, accounting, or law enforcement requirements.

Marketing preferences can generally be changed by using the unsubscribe option in a promotional message or by contacting us through the available support channels. Service-related messages may still be sent when they are necessary for account administration or security.

Cookies and Similar Technologies

Spincity Casino may use cookies, pixels, local storage, and related technologies to make the website function properly and to understand how it is used. Cookies are small files or data elements stored on your device that can remember preferences and support specific website features.

These technologies may be used to:

• Keep you signed in during a session and support account functionality.
• Remember settings, language preferences, and other choices.
• Maintain website security and help detect suspicious activity.
• Measure traffic, navigation patterns, and technical performance.
• Deliver or assess relevant promotional content, where permitted.

You can manage cookies through your browser settings, including blocking or deleting certain cookies. If you disable cookies, some features may not operate correctly, and your experience may be less personalized. Browser controls do not necessarily remove information already collected or affect technologies used by external service providers.

Data Sharing

We do not treat personal information as public information. Spincity Casino may share relevant data with carefully selected recipients when necessary to provide services, protect users, or manage the business. Recipients may include:

• Payment processors, banks, and financial service providers involved in deposits and withdrawals.
• Identity verification, fraud prevention, analytics, hosting, customer support, communications, and technology providers.
• Professional advisers, auditors, insurers, and business partners that require limited information for legitimate business purposes.
• Authorities, courts, regulators, or law enforcement bodies when disclosure is requested or reasonably necessary under applicable rules.
• Parties involved in a corporate transaction, such as a merger, acquisition, restructuring, financing, or sale of assets, subject to appropriate safeguards.

Service providers are expected to process information only for authorized purposes and to apply suitable confidentiality and security measures. We do not sell personal information as a standalone commercial product.

Data Security

Spincity Casino uses administrative, technical, and organizational measures designed to protect personal information against accidental loss, misuse, unauthorized access, alteration, and disclosure. Measures may include access controls, authentication procedures, monitoring, secure transmission methods, staff guidance, and restricted handling of sensitive records.

No online system can be guaranteed to be completely secure. You are responsible for keeping your password and account credentials confidential, using a secure device, and notifying us promptly if you suspect unauthorized account activity. We may temporarily restrict access or request additional verification when needed to protect an account or the wider platform.

Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this policy. The retention period depends on factors such as the type and sensitivity of the information, the purpose for which it was collected, the status of your account, the need to investigate disputes or security events, and applicable recordkeeping obligations.

When information is no longer required, we may delete it, anonymize it, or place it beyond normal use. Some records may remain in secure backups for a limited period or may need to be retained to protect our legal rights, prevent fraud, resolve disputes, or meet applicable obligations.

Your Rights

Depending on your location and the rules that apply to your information, you may have rights concerning the personal data we hold about you. These rights may include:

• Requesting access to personal information and an explanation of how it is used.
• Asking for inaccurate or incomplete information to be corrected.
• Requesting deletion or restriction of information in circumstances where continued processing is not necessary.
• Objecting to certain processing activities or withdrawing consent where processing is based on consent.
• Requesting a copy of information in a usable format where applicable.
• Changing marketing preferences or declining non-essential promotional communications.

Rights are not absolute and may be subject to identity verification, account security requirements, legal exceptions, or legitimate business needs. We may ask for information needed to confirm that a request has been made by the correct person. If you have concerns about our handling of your information, you may raise them with us so that we can review the matter.

Third-Party Services

The website may contain links, integrations, payment options, advertising tools, or other features operated by third parties. These services may collect information under their own privacy notices and terms. Spincity Casino does not control the privacy practices, security measures, or content of independent third-party websites.

Before submitting information to an external service, you should review its privacy documentation. Third-party tools may use cookies or similar technologies, and their availability or functionality may change without notice. Information shared with a provider is limited to what is reasonably needed for the relevant service whenever practical.

International Transfers

Some service providers or business partners may process personal information in a country other than Canada. As a result, information may be subject to the laws of the jurisdiction where it is processed and may be accessible to authorities in that jurisdiction.

Where personal information is transferred internationally, Spincity Casino seeks to use appropriate contractual, technical, and organizational safeguards. These measures are intended to support confidential handling and a level of protection appropriate to the nature of the information and the processing involved.

Policy Updates

We may update this Privacy Policy to reflect changes in our services, technology, business practices, or applicable requirements. The revised version will be made available on the website and will include an updated effective date where appropriate.

We encourage you to review this page periodically. Where a change materially affects how personal information is used, we may provide additional notice through the website, by email, or through another reasonable communication channel. Continued use of the platform after an update may indicate that you have reviewed the revised policy, subject to any consent requirements that apply.

Contact Information

If you have a question about this Privacy Policy, want to exercise a privacy-related right, or need help understanding how your information is handled, contact Spincity Casino at [email protected]. Please avoid sending unnecessary payment credentials or other highly sensitive information in an initial message.

To help us respond efficiently, include a brief description of your request and, where relevant, the username or account details associated with your enquiry. We may request additional information to verify your identity before discussing account-specific information or completing a privacy request.

Last updated: 9 September 2026